01753 255888
01753 255888

Coronavirus (COVID-19)


Salutem takes the health and wellbeing of our services users and staff seriously. We are putting a robust plan of action together to take all necessary steps to limit the the spread of the Coronavirus outbreak in the UK.

The following advice from Salutem will highlight the steps the organisation is taking across the country. Please read this before visiting one of our sites.

For comprehensive information about the coronavirus itself, please visit either the Gov.UK or NHS websites, or call NHS 24 (Scotland only).

Before visiting a Salutem Site

Salutem Sites remain open to visitors, but we are taking steps to minimise the risk of infection to our Residents and Colleagues. Before visiting , please consider the following:

  • Is your visit essential? We are currently advising visitors to only enter a Salutem Site if it is necessary to do so. If you can delay your visit or achieve its purpose via another method (i.e. through a phone call or video call) please do so.
  • Are you currently feeling unwell? Please do not visit a Salutem Site for any reason if you currently feel unwell, particularly if you have a cough, a fever or high-temperature, or have shortness of breath.
  • Have you recently been abroad or been in close contact with someone who has? Please do not visit a Salutem home if you, a partner or a dependent has recently returned from a Category 1 or Category 2 country, as defined on the NHS website – see details here.

If you are unsure whether you should visit, or if there are exceptional circumstances that mean a visit is necessary despite the conditions above, please speak to the Home Manager before visiting the home. Alternatively, contact your local service directly for advice.

How to safely visit a Salutem Site:

Having considered the above information, if you are still planning to visit a it is important that you do so safely and in a way that minimises the risk of infection to our Residents and Colleagues. Therefore, before visiting and whilst on site, please consider the following:

  • Hand washing. It is important that you wash your hands thoroughly before you visit the care home, and regularly whilst you are at the home. Please make sure you wash your hands for a minimum of 20 seconds, using either hot water and soap or 60% alcohol sanitiser gel. The NHS has a video guide to effective handwashing here. Additional hand washing stations have been set up at our homes to help visitors wash their hands regularly.
  • Coughs and sneezes.We understand there are many reasons why someone may have a cough or sneeze. However, whilst visiting a site please make sure you have a tissue on you at all times so that you can catch a cough or sneeze. Please then immediately dispose of the tissue in the bin. Remember – Catch it. Bin it. Kill it.

Protecting our Residents and Colleagues

Please be assured that Salutem is treating this matter with the utmost seriousness and comprehensive contingency plans are in place in the event of a coronavirus outbreak at a home.

However, it is important to bear in mind that every year Salutem prepares to respond to infectious diseases, including a severe flu outbreak, and therefore, whilst this illness is new, it is very much business as usual for how we safeguard the health of our Residents and Colleagues.

In response to the growing UK coronavirus outbreak we have created a dedicated steering group. Led by our Group Quality and Governance Director, this group comprises senior leaders from across the business who meet regularly to review and further develop our plans, reflecting the evolving situation.

The steering group has already taken action, including working to secure the medical supplies we may need in the event of an outbreak in a home, and developing the policies and protocols needed to make sure Salutem can continue to provide high-quality, kind care if or when coronavirus becomes more widespread in the UK.

All Home Managers and Colleagues have been informed of the steps we are taking and how they can help prevent the spread of infection. This includes establishing hand washing stations in the reception areas of all homes, installing additional prominent signage about handwashing, and completing the infection control training modules through our digital learning platform.

The Coronavirus Steering Group will continue to meet regularly and will be monitoring and reacting to the latest guidance issued by the UK Government and Devolved Administrations, the NHS, and public health bodies.

This page will be updated to reflect the latest information and advice regarding any additional steps we are taking to protect Residents, as and when this is required.